Frequently Asked Questions

Placing an order on LUXE Store is easy:

1. Browse our collection and select items you like
2. Choose your preferred size and color
3. Add items to your cart
4. Proceed to checkout and enter your shipping details
5. Select your payment method and confirm your order

You'll receive a confirmation email with your order details once the order is placed.

You can modify or cancel your order within 1 hour of placing it. After that, the order enters our processing queue and cannot be changed.

To modify or cancel, please contact our customer support immediately at surajnandan78@gmail.com or call +91 6203484989.

You can track your order in multiple ways:

• Use our Order Tracking page with your Order ID
• Log into your account and check the Orders section
• Click the tracking link in your shipping confirmation email

We sincerely apologize if you receive a damaged or incorrect item. Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged/wrong item
• Description of the issue

We'll arrange a free replacement or full refund as per your preference.

Our shipping charges are as follows:

• Standard Shipping: ₹99 (Free on orders above ₹999)
• Express Shipping: ₹199
• Same Day Delivery: ₹299 (Available in select cities)

Delivery times vary based on your location:

• Metro cities: 2-4 business days
• Other cities: 4-6 business days
• Remote areas: 7-10 business days

Express shipping reduces delivery time by 1-2 days.

We deliver across all serviceable pin codes in India. You can check if we deliver to your location by entering your pin code at checkout.

For locations in Bihar, including Kishanganj, we offer faster delivery options.

You can change your delivery address only before the order is shipped. Once shipped, the address cannot be modified.

Contact our support team immediately if you need to update your address.

We offer a 30-day hassle-free return policy. Items must be:

• Unused and in original condition
• With all original tags attached
• In original packaging
• Accompanied by the invoice

Some items like innerwear, swimwear, and personalized products are non-returnable.

To initiate a return:

1. Log into your account
2. Go to Orders section
3. Select the item you want to return
4. Choose a reason for return
5. Schedule a pickup or drop at our partner location

You can also email us at surajnandan78@gmail.com with your order details.

Refunds are processed within 5-7 business days after we receive and verify the returned item.

The refund will be credited to your original payment method:

• UPI/Wallets: 1-2 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days

Yes! We offer free size exchanges within 30 days of delivery. Simply initiate a return with "Size Exchange" as the reason, and select your preferred new size.

Exchange is subject to size availability.

We accept the following payment methods:

• UPI: Google Pay, PhonePe, Paytm, BHIM
• Cards: Visa, Mastercard, Rupay, American Express
• Net Banking: All major banks
• Wallets: Paytm, Mobikwik, Amazon Pay
• EMI: Available on orders above ₹3,000
• Cash on Delivery (COD): Available on orders up to ₹10,000

Absolutely! We take security very seriously:

• SSL encryption on all pages
• PCI DSS compliant payment gateway
• We never store your complete card details
• 3D Secure authentication for card payments

Yes, we offer No-Cost EMI on orders above ₹3,000. Available EMI tenures:

• 3 months - No additional charges
• 6 months - All major banks
• 9 months - Select banks
• 12 months - Select banks

EMI options will be displayed at checkout based on your card eligibility.

To apply a coupon code:

1. Add items to your cart
2. Go to the Cart page
3. Enter your coupon code in the "Promo Code" field
4. Click "Apply" to see the discount

Note: Only one coupon can be applied per order.

No, you can checkout as a guest. However, creating an account offers benefits like:

• Faster checkout with saved addresses
• Order history and tracking
• Wishlist functionality
• Exclusive member offers and early access to sales

To reset your password:

1. Go to the Login page
2. Click on "Forgot Password"
3. Enter your registered email address
4. Check your email for reset instructions
5. Click the link and set a new password

You can update your account information anytime:

1. Log into your account
2. Go to Account Settings
3. Update your name, email, phone, or password
4. Click "Save Changes"

We're sorry to see you go! To delete your account, please email us at surajnandan78@gmail.com with the subject "Account Deletion Request".

Please note that account deletion will:

• Remove all your saved addresses
• Delete your wishlist
• Remove access to order history

Active orders will still be delivered.